General Information

EU-ACME/CNE
Information on the EU-ACME/CNE programme, CME/CNE/CPD credits, membership status & benefits, accredited CME/CNE activities and national CME credits systems can be obtained at the EAU Square (Blue Area, booth G68).

Evaluation & Feedback
Please leave your feedback for sessions or courses that you attend! You can scan the QR code on your congress badge with your mobile phone and select any session you attended for evaluation. Your feedback helps us improve future events.

Exhibition Guide
The Exhibition Guide, including an exhibition floor plan and an overview of all exhibitors with company profiles of both EAU25 and EAUN25, will be placed on the Meeting Website and in the Meeting App.

Food & Beverage
F&B is available for purchase at several catering points throughout the congress venue. See also Water Fountains.

Guests & Children
In compliance with the Pharma Codes, the EAU is not allowed to register guests (including children) and they can therefore not attend the meeting. The EAU office cannot offer any children’s daycare facilities either. If parents decide to leave their children in a part of the venue that is accessible without a badge, the EAU will bear no responsibility in case of incidents. If you have any special requirements due to impaired mobility, medical needs or due to the fact you are nursing please let the organisation know in advance.

Historical Exhibition
The EAU History Office is presenting a historical exhibit with rare antique instruments and other artefacts around the topic of “Spanish Contributions to Urology”. You will find the Historical Exhibition as part of the EAU Square at the Exhibition Hall (Blue Area, booth G68).

History of the Annual EAU Congress
The EAU Congress history website can be viewed at www.eaucongresshistory.org. All EAU Congresses, going back to the very first in 1974, are included in the interactive overview.

Hotel Accommodation
The company K.I.T. Group has been contracted to handle the hotel accommodation for congress participants. Their staff will be available at the Hotel Desk in the Registration Area (Blue Area).
More information here.

Insurance
The organisers do not accept liability for any personal damage. Participants are advised to arrange their own personal insurance.

Language
The congress sessions will be conducted in English. See also Translation

Lost and Found
For assistance, report any lost or found items to the EAU Information Desk in the main entrance North (Pink Area).

Media Policy
Registered press representatives may attend all scientific sessions. Photographing during sessions is allowed for personal and non-commercial use only, i.e. photos cannot be published or reproduced in any way. Outside of the scientific sessions, you need written permission by the EAU for photography, filming and interviews at any location within the congress venue. Video recording of the congress or during the sessions is subject to authorisation by the EAU Press Office. A written request must be submitted prior to the congress via press@uroweb.org or can be submitted on-site at the EAU Press Centre (Green Area). Requests will be approved on a case-by-case basis. Film crews can book a time slot (max 2 per day per publication) to film in one of the filming areas onsite via the hostess in the EAU Press Centre. Film crews will receive a special filming press badge, available at the EAU Press Centre.

More press info can be found here.

More information about the media policy here.

Mobile Phones
Sound and camera flash of mobile phones and tablets must be switched off during sessions.

Networking
With other delegates
You can use the EAU Association App (see “App”) to get in touch with other delegates or congress participants. First install the EAUN25 Event when it becomes available. The networking feature is off by default, you can turn it on by logging in to the app with your MyEAU credentials through the “My Profile” menu in the top right corner.

For more information on the networking opportunities go to “Networking” under “App Help”, which you will find under “More” in the app menu.

With speakers
Delegates can also get in touch with EAUN25 faculty and speakers via the EAUN25 Event app. In the Programme tab you will find “Speakers”, where you will see a speaker overview. Click on “Conversation” to leave them a message. You can also send them a request to meet by clicking on “Meeting”.

Nurses’ Dinner
The formal and fun Nurses’ Dinner will take place on Friday evening, 21 March, in Restaurant NuBel to allow for meeting the other nurse participants early and to help nurses achieve more networking and exchange during the conference.

On Demand Webcasts
Presentations, sessions and ESU courses will be webcasted under the condition that the speakers have given their approval.

Patient Day and Patient Plaza
EAU25 features a special programme for urology patients representatives on the first day of EAU25, the EAU Patient Day. Find out more >

The EAU Patient Plaza (EAU25 Exhibition, Booth C06) showcases EPAG member organisations and features a dedicated theatre hosting 30-minute sessions led by EPAG members on Saturday and Sunday. Find the full programme here.

The EAU Patient Office ensures that patients are at the centre of everything the European Association of Urology (EAU) does. Our goal is to support patients on their urology healthcare journey and increase awareness among healthcare professionals. The EAU Patient Advocacy Group (EPAG) represents patients and helps improve urological care by sharing real patient experiences, something proven to lead to better health outcomes.

The EAU Patient Information website is a trusted resource for both patients and healthcare professionals. It provides clear, reliable information about urological conditions, treatments, and supports shared decision-making.

Personal Planner
Do not miss anything during this year’s meeting, use the EAUN Personal Planner!

• It is fully integrated with the scientific programme of the meeting
• You can select your priority sessions and export them to your Outlook, Google Calendar or print them out.

Visit the scientific programme overview for more information.

Kindly note that the planner on the website and the planner in the App do not exchange information. You can use either one for your planning.

Photography & Filming
The EAU will be taking photos and/or screenshots, will be recording the sessions and doing some filming between sessions. In case of any questions, please let us know by sending an e-mail to: press@uroweb.org

Prayer Room
A room of silence is available in the Pink Area and is open during congress hours.

Presentation Training Centre
Mrs. Vivienne Parry (GB) will be offering Individual & Group Presentation Skills Training Sessions designed to enhance presentation and delivery techniques. These sessions include one-on-one 15-minute appointments or 30-minute group sessions (maximum 6 participants) and are available free of charge to all speakers.
Due to their popularity, we recommend booking your session in advance online: Book your appointment here.

Press Centre
Journalists and medical/science writers can obtain a free registration to the meeting. Registered press members are welcome to use the facilities at the EAU Press Centre (Green Area) where they will also obtain a special press pack. Internet access, printer and photocopy facilities are provided.
More information>

Registration Area
All registration and service desks are located on in the Blue Area. See Opening Hours for the specific opening hours of the registration area.

Resource Centre
As a meeting delegate, you can access the EAUN25 scientific content as it becomes available in the EAUN25 Resource Centre using your MyEAU credentials. EAUN Members have early access to read the abstracts in advance. The content in the Resource Centre will be available up to 1 year after the meeting, but is not accredited. The content in the Resource Centre is accredited for congress delegates until 24 hours after the last session of the congress (Tuesday 25 March around 16:15 CEST). The content in the Resource Centre will be available up to 1 year after the congress but is not accredited after Tuesday, 25th of March.

Security and Safety
The congress centre IFEMA and the EAU have taken security precautions to ensure the maximum possible safety for all participants. Bags may be subject to inspection. Do not leave bags unattended at any time.

Smoking Policy
Smoking (also of e-cigarettes) is not allowed inside the congress venue and in the Exhibition Hall. Smoking is only allowed outside, ashtrays are available outside on the boulevard/Avenida.

Social Media
We are using social media during the meeting to encourage open discussions on urology science and your experiences. EAUN meeting faculty, opinion leaders, speakers, delegates and media share their ideas, commentary and photos on Facebook, Twitter and LinkedIn. You can follow the EAUN on LinkedIn, Instagram, Facebook and  X. We invite you to use the hashtag #EAUN25, follow us on all social media accounts and join the conversation!

Sustainability 
At the EAUN’s Annual Meeting we are dedicated to reducing our environmental footprint while ensuring a seamless and engaging event. By embracing digital solutions, responsible resource use, and waste reduction, we strive to create a more sustainable meeting. From eco-friendly catering and greener travel options to thoughtful recycling initiatives, sustainability is highly considered in our organisation. Read more about how we are reinforcing our commitment to a greener future.

Speaker Service Centre
If you are presenting at EAUN25, this is where you can upload or review your slides and receive technical instructions about your presentation. The Speaker Service Centre is located in the Green Area. Presentations have to be uploaded 3 hours prior to the start of a session. See Opening Hours for the specific opening hours of the Speaker Service Centre.

Taxi
There are a lot of taxis in Madrid and at every major train station, there are taxi stands. The IFEMA has taxi ranks laid out to facilitate the arrival and departure of visitors. See Travel Information for more details.

Time Zone
All communicated times in the scientific programme are Central European Summer Time (CET), the time zone in most of Europe at the time of EAUN25.

Translation
The EAUN is proud to offer, for the first time at an International Meeting, live translation for almost every session. The congress sessions will be conducted in English but attendees can use their phone to access an AI generated live translation into one of 60 languages, either to read along as a closed caption or to listen to a spoken translation. More information can be found here.

Upcoming Meetings
If you have information or promotional materials to share on upcoming meetings, you can display these materials in the provided racks in the Charge & Connect Areas (Exhibition Hall, Blue Area). It is strictly forbidden to put up promotional material at any other location in the congress venue.

Values EAU and EAUN
The EAUN and EAU are committed to fostering a culture of respect and inclusivity within our urological community and beyond. We believe that adhering to these values is a collective responsibility for all. Together, let’s uphold our EDI values to create a welcoming and positive experience for all delegates, faculty and staff. More information can be found here.

Visa
Citizens from countries outside the EU/EEA may require a visa. Contact your nearest Spanish Consulate for more information or visit here.

Water Fountains
We encourage delegates to bring their own water bottles to the meeting, as part of our sustainability objectives. You can refill these bottles at 10 different stations throughout the EAU25 Exhibition Hall (Blue Area). Water from the faucets in bathrooms is safe to drink but might taste chlorinated. If you’re looking to buy a water bottle for use during EAUN25, you can buy an EAU-branded one at the EAU Square in the Exhibition!

Wi-Fi
The EAU is offering free Wi-Fi during congress days in the IFEMA MADRID.

Network: EAU25
Password: Madrid25

Please note that in the Exhibition area, coverage may be suboptimal due to the large number of Wi-Fi providers. Dedicated free Wi-Fi at the exhibition is available at the Charge & Connect areas.